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http://socialfresh.com/community-manager-report-2012/

http://www.briansolis.com/2014/03/disrupt-disrupted-now-entering-disruption-revolution/

http://briansolis.tumblr.com/post/79518058177/value-is-in-the-eye-of-the-beholder-and-it-varies

http://www.eloqua.com/resources/grande-guides/grande-guide-to-lead-scoring.html

http://blog.eloqua.com/what-is-community-management/

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